Support

Account, plans & privacy

Limits, passwords, and the settings people ask about most.

Understand your limits

Dashboard → Overview

  1. 1The cards at the top show Albums used of your allowance and storage consumed.
  2. 2Open Settings → Billing to see or change your plan.

What just happened: Limits are fixed to your plan at the time you took it — changing our published prices later never silently changes your account.

Password-protect your whole site

Settings → Privacy

  1. 1Turn on site protection and set one shared password.
  2. 2Save, then test the link in a private browser window.

What just happened: Visitors must enter the password before they see any page. Album share links have their own separate access codes.

Secure your login

Settings → Security

  1. 1Turn on two-factor authentication — you'll confirm an emailed code first so you can't lock yourself out.
  2. 2Review remembered devices, and use sign out everywhere if you lose one.

What just happened: New devices will be asked for an emailed code at sign-in; devices you trust skip it for 90 days.

Reference

Every control on these screens, and what it does.

Settings, in the order you are likely to need them.

Settings → Privacy — password-protect the whole site

Set a passwordOne shared password for the entire public site.
Show password / Hide passwordReveals what you typed.
Leave blank to keep current passwordEditing other settings later will not wipe the password.
Save privacy settingsApplies it. The page confirms with “Password protection saved.”

Worth knowing: This is one password for everyone, separate from an album's Access code. Site protection gates the whole portfolio; an access code gates one shared album. Use both if a client's gallery needs to stay private even from someone who has the site password.

Settings → Security

Two-factor authenticationTurned on by confirming an emailed code first, so you cannot lock yourself out by mistake.
Trusted devicesDevices that skip the code. Remove one you no longer have.

Settings → User Management

Invite a teammateEmail, optional Name, and a Preset role.
PresetThe bundle of areas that role can reach. You can define your own.
Remove / DeleteRevokes access.

Worth knowing: Be clear-eyed about what this does today: it invites people, and it decides what they see. It is not yet a full data-scoping layer, so treat a teammate account as trusted rather than as a hard boundary.

Settings → Domain — connecting your own address

The page walks it in three steps and gives you the exact records, with a Copy button on each value.

TypeA record or CNAME record, depending on whether it is a root domain.
Name / HostWhat to call the record at your registrar.
Value / Points toWhat to point it at — copy it exactly.
VerifyChecks whether DNS has caught up.
Finish your portfolio firstThe message when there is nothing published to point a domain at yet.

Worth knowing: DNS changes are not instant. Verify failing right after you save the records usually means propagation, not a mistake — wait, then check again.

Settings → SEO

Page titleWhat search results and the browser tab show.
Append site name to page titlesAdds “ · Your Studio” automatically.
Meta descriptionThe paragraph under your result in search.
Social share imageThe picture shown when someone posts your link.

Settings → Public Profile — who you are

HeadlineA short tagline under your name.
LocationClients filter the directory by this, so a plain city name finds you more often than a full address.
BioWho you are and what you shoot.
NichesYour specialities — press Enter or comma to add each. The ten suggested chips are what the directory can filter by.
We already have theseOffers your existing site bio, studio address and photo tags. Only fills fields you left empty.

Settings → Profile Listing — the public directory

List me in the directoryOpt in. Off by default.
Accepting enquiriesOff keeps you listed but replaces the enquiry button with a 'Not taking work right now' note.
Starting priceWhat you charge from. One per currency you quote in — never converted between them.
What your card showsRead-only preview of the headline, location and specialities from Public Profile.
Photos and logoTaken from your published work automatically. Nothing to upload here.

Settings → Billing

Current PlanWhat you are on, marked Current.
Payment historyPast charges.
Scheduled to switch to…Shown when a plan change is queued for the next cycle.
Your plan is set to cancel on…Shown after you cancel — access continues to that date.

Worth knowing: Your limits are frozen to the plan as it was when you took it. If we change our published prices or allowances later, your account keeps what you signed up for.

Still stuck?

Tell us the screen you're on and what you expected to happen — that's usually enough for us to spot it straight away.

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